Experience

Linode

Datacenter Operations Engineer • July 2015 — Present

Currently working as a Datacenter Operations Engineer managing our Newark datacenter.

  • Monitor and maintain data centers, networks, and servers worldwide
  • Datacenter and systems management experience utilizing "best practices"
  • Datacenter infrastructure monitoring, capacity management, problem management, change management, configuration management, power and cooling management
  • Build and design reports utilizing coldfusion, javascript, and SQL for process improvement
  • Linux server system administration, software deployment and maintenance
  • Documentation and policy writing
  • Manage vendor relationships
  • Oversee all datacenter equipment and assets
  • Design, build, diagnose, and repair servers, storage systems, and various network gear
  • Datacenter design, layout, and future space planning
  • Participate in the on-call system administration rotation

Spencer Gifts

Systems Analyst • May, 2012 — Jul 2015

I was a Systems Analyst, working towards improving our Point of Sale system as well as responding to escalated support tickets and troubleshooting high level issues.

  • Research and software design of point of sale systems
  • Lead on large scale database conversion project
  • Provide all security related updates as well as whitelisting and security management
  • Provide and maintain software updates to all of our stores point of sale systems
  • Lead as well as assist in various projects providing enhancements to our point of sale systems
  • Adhere to strict security guidelines as well as maintain PCI compliance for all of our stores and lines of business
  • Financial analysis in regards to recovery of missing transactions and erroneous transaction data
  • Coding of various Visual Basic scripts to assist the store associates in day to day operations
  • Provide the highest level support for our point of sale systems

SHI International Corp

Configuration Specialist • Apr, 2012 — May, 2012

I worked briefly for SHI as a configuration specialist before finding the position at Spencer Gifts. I worked on software configuration, analysis, monitoring, optimization, and OS deployments.

Education

Thomas Edison State University

Bachelor's Degree, Computer Science • 2015 — present

PC Age Career Institute

Network Engineering, and Systems Administration • 2011 — 2012

Kutztown University

n/a • 2002 — 2003

Southern Regional High School

High School Diploma • 1999 — 2002

Skills

Datacenter Infrastructure Management

Planning | Installation | Troubleshooting | Large scale datacenter deployments | Cabling | DCIM best practices | Server hardware | Firmware | RAID | Power distribution units | Cooling | Air flow | Monitoring | Maintaining high availability | Working with vendors | Cost analysis | Financial audits | Retirements | Asset Management | Support tickets | Routers | Switches | Reporting

System Administration

Linux | Windows | Incident response | Configuration Management | Troubleshooting | Monitoring | Logging | Files and storage | Software deployment | Maintenance | Documentation | Virtualization (KVM, Xen, VMWare) | Databases (MySQL, MSSQL, Postgres) | Automation (SALT, Jenkins) | Apache | NGINX

Development

Scripting (Bash, Python, Perl, VBScript) | C++ | HTML | CSS | ColdFusion

Project Management

Scrum / Agile | Basecamp | JIRA | Team Foundation Server